707 Genesys Testimonials

"When we started the process of placing the customer in the center, we noticed that we were not going to be able to do it with the Avaya solution we had."

"We wanted to get more hands-on and self-serve, rather than keep relying on slow and costly external support."

"With all the data and analytics available, we can design more proactive engagement models to improve productivity, wait time, call handling, workload balancing and more."

“PCI Pal has been a huge win, eliminating lots of fixing and network segregation, and reducing our compliance scope. We’ve also integrated Zendesk for IT ticketing and PureInsights for repackaging of Genesys Cloud data and transcriptions, again significantly reducing effort.”

"We made the strategic decision to partner with Genesys over other vendors. This choice was driven by the industry-leading reputation, comprehensive feature set and proven track record of Genesys. In a competitive market, Genesys stood out for its ability to meet our specific requirements and deliver a unified solution."

"Every patient tells a unique story, and understanding their needs before they even walk through our doors is the cornerstone of exceptional care. With a unified platform, we’re finally seeing the whole picture — allowing us to anticipate needs, personalize treatment and provide the holistic support our patients deserve."

“This transformation has significantly improved our understanding of agent performance, enabling us to identify and address areas for enhancement."

"Our contact center is now 100 percent digital. As well as increasing self-service and deflection rates, we’re able to take advantage of automation opportunities that we simply never had before. And we no longer have the cost or logistical headache of call management."

“We weren’t able to connect previous member interactions, or accurately plan and schedule resources."

"When we compare Genesys Web Messaging to our previous offering, we are closing 220 percent more conversations. So, we’ve actually doubled our efficiency."

"I’m really excited about the future of customer experience. I think that Genesys has a nice balance between understanding that the better an agent experience we have, the better the customer experience will be."

"What stood out about Genesys was the ease of adapting the platform to fit our needs. The ease of integrating with other third-party systems such as Salesforce, as well as the user-friendly interface, really caught our attention."

“The ease of integrating with other third-party systems such as Salesforce, as well as the user-friendly interface, really caught our attention.”

“The truth is that it was the best decision we could have made.”

“Now we can serve customers when they need us, not only when we are available.”