707 Genesys Testimonials

“The analytics we get from PureCloud have transformed the way we manage resource scheduling, reporting, and other important daily tasks.”

“The PureCloud chat feature has been one of the big game changers. Agents are more motivated because they can easily collaborate with team leaders and support each other in real time.”

“Using artificial intelligence means we can give instant responses to common questions, for example those related to baggage allowances, check-in procedures, new fare types, online bookings, and traveling with infants and children.”

“Now, with Genesys Cloud, if there’s a power outage at an airport or an airline loses its network, we can get onto the problem sooner, ensuring passengers aren’t inconvenienced and their flights depart on time.”

“Of the companies we evaluated, Genesys proved to be the most technologically mature provider and the one that offered us the best acquisition model, so it was selected.”

"When we were able to unify our interaction platform with Genesys Engage, we were able to generate an end-to-end view of customer calls, making it easier to analyze failures and create opportunities for improvement.”

"We don’t need to buy anywhere near as much external support. We’re in full control and can execute faster by making simple configuration changes or tapping into the platform’s API layer."

"With Genesys Cloud, we have a robust CX platform with all the features needed to raise the bar on the service we provide to members."

"Since implementing Genesys, we managed to consistently meet our service levels. The volume of non-voice channels (live chat and social media interactions) have been showing an upward trend too."

“Back-office operations are the chassis to more complex end-to-end service offerings that transform relationships between our clients and their customers.”

“They found gaps we would never have spotted. It helped spread excitement and secure buy-in from their peers.”

"We wanted to work with Genesys because we wanted to be in the cloud. But more than that, we wanted a partner — not a vendor."

"Genesys Cloud gives us the tools we need to engage with our patients more effectively and make every interaction that much better."

"Once we saw firsthand the robust capabilities embodied in Genesys Cloud and understood how easy it is to extend the platform and integrate third-party applications on our own, we jumped right in."

"With Genesys Workforce Engagement Management, we pretty much know how our day is looking regarding shifts, queues and staffing levels."