“PureCloud offers us superior technology, the flexibility to add seats during campaigns and enhanced cloud-based storage. Our staff can work from anywhere and, with seamless business continuity, our customers receive unparalleled service.”

“We have to ensure our teams follow correct process and give the most accurate information and best advice every time. That’s a lot easier now we have intelligent routing, call recording and workforce planning in the same solution.”

"Humm Buy Now, Pay Later is now the number one Buy Now Pay Later product in Australia for customer experience — and Genesys has no doubt contributed to that with the tools to provide that service to customers. We’ve got a platform to grow, scale and innovate on. It’s a …

"We felt PureEngage offered the safest, shortest path to omnichannel and digital transformation. Prior to that, we had the usual problems like systems going end-of-life, lack of support and inability to customize. Having two different platforms meant we couldn’t get a complete view of customer interactions or agent performance and …

"Ping An is required by various supervisory and corporate regulations to record every single customer interaction, 100%. Therefore, we must have an extremely reliable interaction recording system. We have been using Genesys Interaction Recording since 2014, with no recordings lost."

"In addition to savings, it’s about improved functionality and making it easier for us to connect with our customers. From an operational standpoint, Genesys Altocloud had us up and running in 10 languages within two weeks it was extremely easy to implement."

"Genesys Altocloud delivers more than chat. Their suite of digital engagement services comes at a reasonable, fixed cost and they offer deep customer journey analytics that let us see, understand and engage digital users in real time."

“The Genesys PureConnect platform met all requirements and also felt the most modern out of all the systems we looked at.”

“We’ve seen a 5% improvement year-over-year in customer ease. Other results include a 9% reduction in average handle times and a 4% improvement in first call resolution. This has led to a 4% increase in customer satisfaction scores.”

“Genesys Altocloud software offered Shimmer the ability to analyze customer journeys to identify the most important people on our website.”

“The best thing about the PureConnect platform is the flexibility—it’s easy to adapt to our relatively complex business. It’s a simple system that’s incredibly easy to handle.”

"Having one management tool and one set of reports makes a big difference. The new dashboards also contributed to an overall gain in agent productivity of about 20%."

“As the customer care manager at Smyths Toys, my role is about keeping the customer happy. We have a large volume of traffic to the website and a high number of customer tickets daily. Since using Altocloud, we have improved efficiency of the team and are solving customer issues more …

“PureCloud provides a solid platform that will enable the contact center to grow as business demands increase. With Genesys, I know we have a vendor who understands our needs and can deliver exactly what we require to keep the business running efficiently and effectively.”

“When it comes to adding agents, features and sites, we can do it faster and less expensively which, for a microfinance bank, is a major competitive advantage.”