"All kinds of routing scenarios are possible. We can create new scenarios in line with our actual needs and circumstances. Flexibility is one of the key benefits of the Genesys solution."

“We’ve invested in improving our customer experience across all our touchpoints. This has led us to invest in new website solutions, mobile applications and, of course, a contact center that allows us to offer a communication channel with a distinct experience for our customers.”

“We’ve seen significant improvement in agent efficiency since introducing Genesys Cloud Work Automation to capture, assign, and monitor work items, particularly for smarter case handling and overdue payment collections.”

“We were able to successfully integrate the Genesys/Rogers voice, text and chat contact center with the iCarol clinical CRM application. This resulted in award-winning technology that continues to help our trained responders save lives and provide suicide prevention and support coast-to-coast-to-coast.”

“The analytics we get from PureCloud have transformed the way we manage resource scheduling, reporting, and other important daily tasks.”

“We were introduced to PureCloud and immediately became intrigued. The idea of open APIs and omnichannel interactions, without dealing with hosting, was very attractive. It had a great roadmap and the price wasn’t bad either.”

“We have to ensure our teams follow correct process and give the most accurate information and best advice every time. That’s a lot easier now we have intelligent routing, call recording and workforce planning in the same solution.”

"We’ve chosen the Genesys offering for its rich capabilities, the simplicity of implementation, flexibility and seamless CRM integration support. Genesys solutions have met our demands in the best possible way."

“There are several benefits to buying a service; we simply do not need to monitor the development in the same way as before. Our supplier does that for us, and that guarantees that our telephony solution will be continuously upgraded, which obviously saves us a great deal of time.”

“The PureCloud chat feature has been one of the big game changers. Agents are more motivated because they can easily collaborate with team leaders and support each other in real time.”

“Choosing PureCloud was absolutely the right decision. We can give our clients what they need now and accelerate new services in the future.”

"In six months, we completely transformed our operational model a great challenge but, with Genesys, we managed it."

“Moving to a cloud-based solution offered obvious benefits such as better scalability, mobility and resilience.”

"We only had 15 weeks to establish the organization to when we had to take our first call. We needed a really agile partner and the Genesys team came through, delivering on time and on budget."

"PureCloud gives us more freedom to go after new markets with substantially less downtime, maintenance, hardware, training and licensing costs."