638 Genesys Testimonials

“We were able to successfully integrate the Genesys/Rogers voice, text and chat contact center with the iCarol clinical CRM application. This resulted in award-winning technology that continues to help our trained responders save lives and provide suicide prevention and support coast-to-coast-to-coast.”

“Genesys is helping us meet the challenge of integrating all types of contacts, centralizing the various media into a unified, robust, and scalable environment.”

“The Crossnet team powered by Genesys is fully committed and always ready to help. Their main asset is their people, who are knowledgeable about best practices application and platform capabilities.”

"After adopting the Genesys solution, there were big improvements to our service. Our customer satisfaction increased by about 2%, and our first contact resolution rate increased by about 3%."

"Our customers enjoy a friendlier and more convenient experience on their own terms. And our teams can do what they do best provide great service and build relationships."

"A robust, cost-effective and agile contact center plays a pivotal role in creating the competitive differentiation and brand loyalty so important to enterprise success in rapidly evolving markets."

"We’ve seen strong demand and have a growing pipeline for contact center as a service with the PureEngage platform."

"Genesys consultants helped identify opportunities by sharing best practice examples and putting together a high-level plan with realistic next steps."

"We knew how important it was to reach the customer first time. Every missed connection was another drain on productivity. Now, we don’t have this problem."

"Since we started using Genesys, our average handle times have decreased by 25.58%. This is because our expectations were met and we managed to automate numerous processes that formerly required considerable manual effort."

"With PureCloud, we have continuous visibility into our contact center’s performance at a glance."

"With PureCloud, our phones arrived Monday and we were live on Friday. We deployed in exactly one week."

"We couldn’t monitor marketing campaign feedback or return on investment."

"We started seeing the value very quickly."

"Integrating PureConnect with our CRM and backend systems was literally half a day’s work."