707 Genesys Testimonials

"Our new solution creates the flexibility we were looking for, and we now have a system that manages all incoming calls and queues in a single, very user-friendly, interface. And, it is a system we can grow with."

"Our business analysts have better data and reports than ever. We are now able to see the impact of price changes and sales campaigns on our bottom line, which we could not before."

"The use of Genesys solutions means it’s technically easy for us to implement strategic business decisions, not only making us more flexible but also speeding our time to market."

"Our agents would often start calls by apologizing. They don’t have to do that now because our customers are less stressed and frustrated."

"After adopting the Genesys solution, there were big improvements to our service. Our customer satisfaction increased by about 2%, and our first contact resolution rate increased by about 3%."

"Our customers enjoy a friendlier and more convenient experience on their own terms. And our teams can do what they do best provide great service and build relationships."

"A robust, cost-effective and agile contact center plays a pivotal role in creating the competitive differentiation and brand loyalty so important to enterprise success in rapidly evolving markets."

"We’ve seen strong demand and have a growing pipeline for contact center as a service with the PureEngage platform."

"Genesys consultants helped identify opportunities by sharing best practice examples and putting together a high-level plan with realistic next steps."

"We knew how important it was to reach the customer first time. Every missed connection was another drain on productivity. Now, we don’t have this problem."

"Since we started using Genesys, our average handle times have decreased by 25.58%. This is because our expectations were met and we managed to automate numerous processes that formerly required considerable manual effort."

"With PureCloud, we have continuous visibility into our contact center’s performance at a glance."

"With PureCloud, our phones arrived Monday and we were live on Friday. We deployed in exactly one week."

"We couldn’t monitor marketing campaign feedback or return on investment."

"We started seeing the value very quickly."