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707 Genesys Testimonials

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  • "It was an excellent migration — on time and on budget. We were set up with Genesys Cloud CX to professionally white label our services and achieve all the system enhancements we wanted, like multilingual 24/7 support, queue busters and back-office integrations."

    James Waghorn Director, Customer Contact

  • "The training received at Genesys University has allowed us to discover the full potential and value of our investment."

    Fernando Santiago Communications, Call Center Manager, Cablemás

  • "One of the main benefits we have working with such a multinational company is taking advantage of its international experiences, so we can get good examples of what we can become."

    Andrea Bordoli Head of Banking Care

  • "After adopting the Genesys solution, there were big improvements to our service. Our customer satisfaction increased by about 2%, and our first contact resolution rate increased by about 3%."

    Tao Liu Director, Customer Service Department

  • "Our customers enjoy a friendlier and more convenient experience on their own terms. And our teams can do what they do best provide great service and build relationships."

    Mariama Guiro Head of Project Customer Service

  • "A robust, cost-effective and agile contact center plays a pivotal role in creating the competitive differentiation and brand loyalty so important to enterprise success in rapidly evolving markets."

    Overstock Overstock

  • "We’ve seen strong demand and have a growing pipeline for contact center as a service with the PureEngage platform."

    Denis Bocharov Business Development Manager

  • "Genesys consultants helped identify opportunities by sharing best practice examples and putting together a high-level plan with realistic next steps."

    Michael Marek Head of Operations

  • "We knew how important it was to reach the customer first time. Every missed connection was another drain on productivity. Now, we don’t have this problem."

    Marco AC Mattos Executive Director of Business Intelligence, Analysis and Strategy

  • "Since we started using Genesys, our average handle times have decreased by 25.58%. This is because our expectations were met and we managed to automate numerous processes that formerly required considerable manual effort."

    Bernhard Sack Managing Director

  • "With PureCloud, we have continuous visibility into our contact center’s performance at a glance."

    Bill Lowry Corporate Controller

  • "With PureCloud, our phones arrived Monday and we were live on Friday. We deployed in exactly one week."

    Jeremy Powell CTO

  • "We couldn’t monitor marketing campaign feedback or return on investment."

    Yasser Farouq Automotive Marketing Manager

  • "We started seeing the value very quickly."

    Gaspur Saraji Projects Officer

  • "Integrating PureConnect with our CRM and backend systems was literally half a day’s work."

    Adam Warne IT Director
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