“The partnership with Genesys has opened doors that ‘wow’ customers and can scale our business. We’re trying to do one thing at a time, but that’s hard to do because there are so many great projects possible with Genesys. The InfoArmor roadmap for innovation is booming, and agents are excited …

"From a technical perspective, the Genesys solution was the overall winner. We liked how these solutions had been successfully deployed at three major Russian organizations. Their contact centers handle a high number of calls and involve a high degree of integration with external information systems."

“There’s no comparison when it comes to Genesys. With greater efficiencies, we can empower our workforce to support customers across multiple touch points seamlessly. Plus, personalized, self-service applications not only improve customer experience but shows that we’re keeping innovation top of mind.”

"Our customers enjoy a friendlier and more convenient experience on their own terms. And our teams can do what they do best provide great service and build relationships."

"A robust, cost-effective and agile contact center plays a pivotal role in creating the competitive differentiation and brand loyalty so important to enterprise success in rapidly evolving markets."

"We’ve seen strong demand and have a growing pipeline for contact center as a service with the PureEngage platform."

"Genesys consultants helped identify opportunities by sharing best practice examples and putting together a high-level plan with realistic next steps."

"We knew how important it was to reach the customer first time. Every missed connection was another drain on productivity. Now, we don’t have this problem."

"Since we started using Genesys, our average handle times have decreased by 25.58%. This is because our expectations were met and we managed to automate numerous processes that formerly required considerable manual effort."

"With PureCloud, we have continuous visibility into our contact center’s performance at a glance."

"With PureCloud, our phones arrived Monday and we were live on Friday. We deployed in exactly one week."

"We couldn’t monitor marketing campaign feedback or return on investment."

"We started seeing the value very quickly."

"Integrating PureConnect with our CRM and backend systems was literally half a day’s work."

"Before IPA, our agents couldn’t give residents specifics about how their maintenance requests would be handled. The agent would simply take a message and begin calling maintenance providers with no particular process or timeline for resolving the problem."