638 Genesys Testimonials

"With Waidy Point, we have traced the initial path towards innovative digital modalities. We have new ideas that arise from a creative vision. Genesys has the same innovative vision as we do, so we are sure we have a perfect partner. Genesys Cloud CX is the ideal platform to be able to realize many other customer services."

“Genesys is quite professional — both Genesys personnel and the system are very good. We are happy to work with Genesys. It makes renting simple and enjoyable.”

"With SIP and the addition of social media to our multi-channel strategy, we moved away from the concept of CALL to embrace the term INTERACTION. Info Mart has helped us to increase revenues by 10% by ensuring data integrity-a target often missed as we were unable to identify all customer interactions."

“The Genesys team seemed like a great partner. They were very cooperative and made us feel very secure in our decision.”

"The Genesys platform makes a great contribution to improving customer satisfaction while our efficiency and agent management benefit, too.”

“Having a customer-centric approach, our CRM, IT, and Contact Center teams provided qualified service solutions for incoming calls to branches, thanks to the technological competencies of the Sistaş infrastructure. With these solutions, we aim to maximize customer satisfaction by increasing the ratio of answered calls by using the intelligent customer recognition system to route them via the contact center.”

“Genesys solutions enabled us to improve our customer experience as well as our efficiency.”

“We are extremely excited about customer experience. The company is well known in this country, especially for its technical ability. The technical personnel are very confident and well-trained, and they are there when we need them most.”

“The breadth and depth of the PureCloud omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.”

“Because we were cloud-based, we were able to double our network capacity in just weeks—instead of months. The process went much smoother than when we had to manage it ourselves.”

"We always had a satisfactory experience with Genesys and when we needed a CTI solution we did not hesitate to look back."

“The Genesys solution has really provided us with a centralized solution and freed up the IT team to focus on other migration tasks; it has provided a platform that will enable the business to add such functionality as self service and personalization in the future.”

"We recommend Genesys highly. We have definitely built and consolidated our relationship with them along every step of the way; we trust each other."

"We chose Genesys because we found in them a company that wanted to work with us, and a company that shared our values and our ambition. Their technical know-how together with their customer centricity seemed to us a perfect combination and allowed us to bring our customers closer to a switch at the end of the day is exactly what we want to achieve."

"One of the main benefits we have working with such a multinational company is taking advantage of its international experiences, so we can get good examples of what we can become."