"By implementing Genesys Cloud CX, agents in Singapore and Malaysian offices were able to quickly transition to a remote environment during the COVID-19 lockdown."

"With Genesys, Beyond Bank has improved its CSAT score from 89% to 92% — demonstrating higher satisfaction levels across all five metrics."

“What Genesys offers, both at the client level and internally with our IT department, was the connectivity of a more optimized flow directly to the client."

“We realized we had hit on a winning formula even before we got the test results, because we had agents outside the pilot group wanting to use the system.”

“Overall, it was a great experience. Our new solution meets and exceeds our requirements.”

“The Genesys team seemed like a great partner. They were very cooperative and made us feel very secure in our decision.”

"The Genesys platform makes a great contribution to improving customer satisfaction while our efficiency and agent management benefit, too.”

“Having a customer-centric approach, our CRM, IT, and Contact Center teams provided qualified service solutions for incoming calls to branches, thanks to the technological competencies of the Sistaş infrastructure. With these solutions, we aim to maximize customer satisfaction by increasing the ratio of answered calls by using the intelligent customer …

“Genesys solutions enabled us to improve our customer experience as well as our efficiency.”

“We are extremely excited about customer experience. The company is well known in this country, especially for its technical ability. The technical personnel are very confident and well-trained, and they are there when we need them most.”

“The breadth and depth of the PureCloud omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.”

“Because we were cloud-based, we were able to double our network capacity in just weeks—instead of months. The process went much smoother than when we had to manage it ourselves.”

"We always had a satisfactory experience with Genesys and when we needed a CTI solution we did not hesitate to look back."

“The Genesys solution has really provided us with a centralized solution and freed up the IT team to focus on other migration tasks; it has provided a platform that will enable the business to add such functionality as self service and personalization in the future.”

"We recommend Genesys highly. We have definitely built and consolidated our relationship with them along every step of the way; we trust each other."