“We have been live with SCSM for 17 days and now have 11,000 incidents and 3,000 service requests being actively worked on. This is great testament to the success of the design and build effort from FyrSoft. We would not have achieved the success we have with SCSM had it not been for FyrSoft’s dedication, commitment and passion to deliver the correct solution for our business. The subject matter expertise, training and ITIL/Process knowledge provided allowed us to complete this project in the time planned and with a seamless go-live. I also want to acknowledge the effort and expertise on both the SCCM and SCOM work streams that FyrSoft delivered.”