51 FourKites Testimonials

“Our customers, their customers, their sales teams, people outside of transportation now have an understanding of where their customers’ trucks are. And that’s been a huge relief on our customer service teams.”

“FourKites Connect is the tool we’ve been waiting for to help onboard new carriers with a high degree of trust, and sparing drivers the pain associated with app-based tracking.”

"If you consider that we have 1650+ stores across the US and Canada with over 180,000 annual deliveries, time is money. We want to make sure that we’re providing an opportunity for our store associates to be the trusted partner for our pet parents, and not have to think about when their delivery is going to get there.”

“Once we got the app on everybody’s phones, it made a difference on the weekends. Because now when we get a phone call saying ‘Hey where’s the load?’ You don’t have to go and scramble and get your computer, find an internet connection. It’s all right there in your hand.”

“We know that by giving our customers good information and true information, we build credibility and trust. This is just one way of helping to increase that trust level.”

“We didn’t want a PowerPoint brought to us to say, ‘ This is what we can do in theory.’ We wanted to actually see it, and see it live. And FourKites brought that to us.”

"We selected FourKites because of their implementation journey, and also the flexibility they had around integrating with our own TMS system.”

"Smithfield’s on-time delivery rate improved to 94%, from 87%, after it began tracking truck freight with software from FourKites.”

"Once we started our rollout with FourKites and more people saw what it could do and the value it can deliver, there was a strong demand for FourKites access from across our organization."

“Now that we see each other as allies rather than adversaries, we work together and doing so benefits all, including the shipping and receiving customers.”

“Before we started with FourKites, we had little to no collaboration with teams, internally or externally. Our transportation team was inundated with emails from carriers as well as customers. They were isolated with little cross-team communications regarding carriers. Our internal FourKites team bridged that gap and allows for better information sharing.”

“Prior to FourKites, there was little to no reliability in the information we were providing to customers. Now, our FourKites tracking and tracing team is able to get ahead of loads, deal with customer issues and have taken a lot of pressure off the Customer Service team, as we are now able to make rapid and concise responses, providing bestin-class communications to our customers.”

“Collaboration with FourKites has resulted in quicker turnaround to identify whether fines were due to carrier fault, production or Clearwater error. It’s great to know we have an extra resource to assist us when needed!”

“With FourKites, we’re proactively providing a higher level of service. Whereas before, we would all have to rely on chasing from behind when there was a delay or a communications problem, now we know about issues in advance and can be proactive in our response. If we have a shipment that’s going to be held up by an accident, for instance, we know that before any delays actually occur, and we and our customers are set up for success.”

“We’re trying to get the non-value-add activities away from our sales team so they can focus on driving revenues for our customers and KeHE. Automated notifications through FourKites help keep our customers informed of when their loads are arriving, so they can better plan their operations, and free up time for our sales team to support KeHE retailers. It’s a win-win for everyone involved.”