"In my 25 years of banking, I have never seen anything like this. Our server crashed, our data was missing and we couldn’t perform any banking functions outside of our core applications. I had no idea how we were going to get back up and running. Everyone from the different …

"The quality of members using our digital channels is better. They use more services or have a greater propensity to use other services."

“This worked very well with the Reg E changes in 2010 and we have also used it successfully with Internet banking and e-statement campaigns.”

“Our customers wanted simple products and service and they wanted the ability to personalise their accounts and fees.”

“In creating new accounts and fee structures, we hoped the new programmes and services would be attractive to customers on our legacy programmes. We have achieved that with the new PB module and the migration numbers are very good. Our employees are also happier because the new account structure is …

“After we implemented the new module, there was a high level of satisfaction from management from day one, we immediately recognised the potential to earn more revenue because of the new system. And, post implementation, our customers are happier thanks to the partnership with our colleagues from Fiserv. The new …

"By promoting and offering a simple, in-channel option, we saw a 30 percent increase in loan applications over the previous year in the first year alone. And because we were no longer advertising in-channel to anyone who had already applied, the quality of the applications improved as well."

"We have only begun to leverage the capabilities of Architect to customize the user experience. Going forward, Architect will enable us to significantly enhance the look and feel of our online banking platform and provide our customer with even more self-service options."

"Architect’s ability to integrate so effectively with the core and with our hosted card system turned a potential bad member experience into a positive one during a high-risk, mass credit and debit reissue."

"During a complex, accelerated merger, Architect offered the functionality and flexibility we needed to get us on a single platform much sooner than we could have with any other platform."

"To update contact information in our online banking and account processing systems, we enabled a contact pop-up that displayed upon every customer’s next login. Customers were given the option to update or confirm their information. This feature has facilitated improved communications with our customers, not only for regular communications but …

“Fiserv provides us with the products and tools we need to make engaging members and growing revenue seem almost effortless. We look forward to continuing our partnership with Fiserv and are excited for what the future holds.”

"We have been a Fiserv client for over 30 years. Our partnership has provided our members with consistent and stable products and services which is extremely important for member satisfaction and retention."

“We received excellent guidance and support from Fiserv, and I’d recommend Nautilus to any bank interested in increased efficiency.”

“One of the biggest strategic drivers for us today is improving our efficiency ratio. Like interactive teller machines and business analytics, Nautilus is one more tool we can use to serve our customers more efficiently.”