“The process we had before was all manual. The technician would write down, on a sheet of paper, that the customer needed a quote and the required parts and services. It was then up to somebody in the office to catch that on the sheet of paper.”

“In addition to quality of service our clients prize fast response. Our customized implementation of Fieldpoint’s software has enabled our customer service and field engineering departments to work as a team. This helps to ensure that the first available, most qualified engineer is dispatched to our client locations.”