Expert Service Solutions is a software technology company that puts creating quality products for their customers first. ESS’ suite of business management software will help your business facilitate operational efficiency, improve organizational communication and overall customer service. Their software package offers customers a complete paperless solution so field workers can capture all pertinent information even when there is no data reception. Their robust GPS feature allows the field worker to find the nearest service ticket, so more time is spent on the job and less time travelling. Filling out paperwork after every job is a thing of the past. Field workers enter data using voice recognition and capture customer signature for proof of service. At the end of the day, the total hours worked is tabulated for the field worker to review and approve for payroll.
"The customer service we receive when we have an issue is outstanding. This product helps us be more efficient by allowing us to: dispatch calls, see where the technicians are by their status, the ability to take on-site pictures and attach to the work order, get customer signatures and capture all the pertinent information of what was done on the job without having to have someone retype or migrate it into our software."
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Browse Expert Service Solutions Case Studies, Customer Success Stories, & Customer References from 4 businesses that use Expert Service Solutions.