Expert Service Solutions is a software technology company that puts creating quality products for their customers first. ESS’ suite of business management software will help your business facilitate operational efficiency, improve organizational communication and overall customer service. Their software package offers customers a complete paperless solution so field workers can capture all pertinent information even when there is no data reception. Their robust GPS feature allows the field worker to find the nearest service ticket, so more time is spent on the job and less time travelling. Filling out paperwork after every job is a thing of the past. Field workers enter data using voice recognition and capture customer signature for proof of service. At the end of the day, the total hours worked is tabulated for the field worker to review and approve for payroll.
“Expert Service Solutions has positioned themselves to provide superior customer service, making them a rare find in the industry. Our company has never experienced delays in resolution or response in all categories where we’ve partnered with ESS. They continue to add value to a superior product by backing it up consistently with front line, world-class customer service.”
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