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"The field engineers can now relay information in real time back to the support staff based in the office. It is brilliant how the information can be processed quickly, more accurately and allow for decisions to be made all within the first hour of the job being finished."
"The ability to create and edit your own forms whenever you want is a great feature. You are in control. They provide the tools and backup if needed."
Exel Computer Systems plc, a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world, Exel has a proven track record of working with some of the world’s most well-known organisations. Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of a state-of-the-art business solution. In a constantly changing business environment, Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.
ServicePower is an award-winning AI-powered field service management solution and has been recognized as a Visionary leader six times in Gartner’s Field Service Management Magic Quadrant. It enables delightful, transparent, and timely field service experiences for customers, while delivering significant operational efficiencies. Trusted by organizations around the world such as GE Appliances, LG, Hisense, and AIG, ServicePower provides the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower customers achieve results such as: • 40% improvement in customer satisfaction • 30% increase in jobs completed per day • 30% increase in first-time fix rates • 20% reduced time onsite Capabilities include real-time, intraday schedule optimization and mobile access tools for employed workforces, intelligent dispatching and contractor management and automated contractor reimbursement for contracted workforces. A consumer self-service portal, intelligent work order management, and analytics for data-driven decision making add to the suite’s capabilities. With almost 30 years of experience focused exclusively on field service, ServicePower provides the industry’s faster Return on Investment, and implementations are augmented through personalized professional services and devoted customer success managers for every customer.
Klipboard is a superior mobile platform improving the working experience of their customers, their employees. Klipboard enables you to organise and streamline your field service management business, whilst saying goodbye to paper-based methods forever. Their intuitive web dashboard provides total oversight and management of your mobile workforce, customers, data and documents, along with real time insight into your business performance. The dashboard empowers the office to efficiently schedule and allocate tasks to your mobile workforce who utilise the Klipboard tablet or phone app. Klipboard's software is easy to use, intuitive and customisable to a customer's requirements.
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