19 FastTrak Auto Shop Management Systems Testimonials

"I am not a person with a great deal of computer experience, but I received a great deal of support from the Risoria group to get me up to speed. They had a great deal of patience! After the initial learning experience I have been operating with the FastTrak Fleet Services Manager System for more than a year with little, or no need for support. I like the professional way in which it presents invoices (There are several options to choose from). I am particularly happy with the history feature which allows you to track and recall past repairs and costs for individual vehicles."

"We have been using FASTTRAK for a few years now. The FastTrak support team has been so responsive to our company’s needs and they are always improving this their system. This system has made it very easy for us to be in direct connection with our vendors through their integration system. The same can be said with the integration with Alldata and with Carfax. This gives us the tools to speed up the process for our technicians."

"FastTrak is one of the best investment and changes we have made in the last few years! Our bottom line has benefitted from it, as well as reducing chaos between the service advisors and technicians. Our goal is to be as paperless as possible, and this system has made that happen for us. Johann and Larry are AMAZING! Their response is immediate. They are constantly trying to improve their own product and are extremely responsive to our needs. We all need great partnerships to make our business work and we are grateful they are on our side."

“FastTrak is the best auto shop software we have used, their customer service is amazing. Larry and Johann are hands down the best part, they make using the software easy. The software integrates with our parts warehouses and our marketing teams. Our technicians can review car history with ease. Also being able to scan code print outs into the system and attach them to the car history is wonderful. FastTrak does continuous updates to better the software which is so refreshing. The software will help keep you on top of your customer’s needs and wants.”

"FastTrak is a very well thought out system with lots of smart features that allow documentation of the process from cold call wanting pricing to appointments, estimates, invoicing and all the canned jobs and parts that go with it. It has great real world time saving features, job flow management capable of supporting shops with multiple service writers and/or writer and dispatcher.The system support and maintenance are excellent."

"Since working with Risoria, our ability to keep track of all aspects of our business at Autowerkes, Inc. has been easy and efficient. FastTrak allows several avenues of tracking, from our customer jobs, whether parts used and/or services provided, vendor account access to order parts needed, returns and linking which repair orders they belong. For my job as a bookkeeper, Risoria provides an interface from FastTrak to QuickBooks that allows a check system catching human posting errors to be rectified immediately. I am able to transfer customer invoice payments, services, parts, labor and taxes as well as vendor parts purchased that have been entered at the shop, directly to QuickBooks in one step weekly. Once transferred to QuickBooks, customer invoice payments are entered as deposits directly to the bank account and repair services are tracked which simplifies the end of year reports. In the same easy step, the parts purchased from each of our vendors are transferred to their respective account to verify when vendor bills are due. Risoria has personalized the FastTrak program to include and keep track of what Autowerkes requires and has even made adjustments along the way when our needs have changed. The team offers ample training with continued support and they respond and resolve any questions quickly. I highly recommend working with Risoria’s FastTrak Auto Shop Management Systems."

"FastTrak has allowed us to streamline our shop process and more efficiently communicate between customers, service advisors, technicians, and management. Their software management solution plays a crucial impact in our ability to increase our car count and manage our overall profitability. Furthermore, the training and support we have received is top notch. It has allowed us to operate the program smoothly and confidently, making for a trouble-free experience for ourselves and our customers! We highly recommend FastTrak!"