19 FastTrak Auto Shop Management Systems Testimonials

"FastTrak helps me get done all my automated tasks including appointment reminders, accounting transfers and helps with missed sales to increase revenue, customer satisfaction and profits in one affordable package. It works in conjunction with other automated service providers in the automotive industry and is a very flexible platform that quickly adapts to the changing industry as well as my changing business. Most of all and top importance they are available and quick to respond to any questions and technical help that is needed."

"FastTrak is a very well thought out system with lots of smart features that allow documentation of the process from cold call wanting pricing to appointments, estimates, invoicing and all the canned jobs and parts that go with it. It has great real world time saving features, job flow management capable of supporting shops with multiple service writers and/or writer and dispatcher.The system support and maintenance are excellent."

"The extensiveness of the program is great. I like that the technicians can input data that the service advisors cannot edit or delete internally but can re-write in another section for the customers to see. How to track warranty repairs, the reporting, quotes to appointments to repair orders is all seamless."

“FastTrak is the best auto shop software we have used, their customer service is amazing. Larry and Johann are hands down the best part, they make using the software easy. The software integrates with our parts warehouses and our marketing teams. Our technicians can review car history with ease. Also being able to scan code print outs into the system and attach them to the car history is wonderful. FastTrak does continuous updates to better the software which is so refreshing. The software will help keep you on top of your customer’s needs and wants.”

"I am not a person with a great deal of computer experience, but I received a great deal of support from the Risoria group to get me up to speed. They had a great deal of patience! After the initial learning experience I have been operating with the FastTrak Fleet Services Manager System for more than a year with little, or no need for support. I like the professional way in which it presents invoices (There are several options to choose from). I am particularly happy with the history feature which allows you to track and recall past repairs and costs for individual vehicles."

"We chose FastTrak software for our first shop. We appreciate the Risoria team taking on an overseas client. As newcomers to the business, the learning curve was tough. But the FastTrak Support Team and Johann in particular continue to provide the consistent, reliable support and advice which we need. There is a great deal more functionality we look forward to employing as we grow the business."

"My name is Greg Hwang and I’m the owner of HOUSE Automotive in Encino and Pasadena California, we are a Porsche only service and repair facility. HOUSE Auto met Johann and Larry at the SEMA convention in 2010 and Fast Trak helped HOUSE Automotive launched our little independent Porsche service facility in June, 2011."

"FastTrak Tire Shop Manager has raised the level of professionalism at our shop. We are able to quote a set of tires in seconds and offer alternatives at the same time. FastTrak's tire quote screen makes even staggered fitments easier. We are able to accurately find front and rear fitments by brand with just a click of the mouse."

"We have been using FASTTRAK for a few years now. The FastTrak support team has been so responsive to our company’s needs and they are always improving this their system. This system has made it very easy for us to be in direct connection with our vendors through their integration system. The same can be said with the integration with Alldata and with Carfax. This gives us the tools to speed up the process for our technicians."

“With being new to the Service advisor position, Fast Trak was very easy to navigate and learn quickly. If and when I do run into errors that I can't figure out customer service is but a call away with fast response times. I love that at the end of the month when I am processing sales tax I can just run a payment by type report this helps with keeping the books straight as well as calculating the sales tax. Highly Recommend!”

“FastTrak Tire Shop Manager has raised the level of professionalism at our shop. We are able to quote a set of tires in seconds and offer alternatives at the same time. FastTrak's tire quote screen makes even staggered fitments easier. We are able to accurately find front and rear fitments by brand with just a click of the mouse.”

"FastTrak is one of the best investment and changes we have made in the last few years! Our bottom line has benefitted from it, as well as reducing chaos between the service advisors and technicians. Our goal is to be as paperless as possible, and this system has made that happen for us. Johann and Larry are AMAZING! Their response is immediate. They are constantly trying to improve their own product and are extremely responsive to our needs. We all need great partnerships to make our business work and we are grateful they are on our side."

"We switched over to Fast Trak in 2014 and it was one of the best decisions we have made for our business. Johann and Larry are great! They have been extremely responsive to our needs. They have always gone above & beyond for us. As a family owned business we appreciate the service they provide. In our 43 years in business we have worked with several software companies and none compare to FastTrak. Johann & Larry have made us feel like family. FastTrak has met all of our needs accounting, service repair orders, inventory, parts ordering, & marketing. They also offer a great on boarding process that makes sure you are familiar with the system before you go live. I appreciate the way they teach you the system step by step so it is not overwhelming. If you are looking for true customer service give FastTrak a call."

“Great company, Great service, always available for us.”

"Our shop has been computerized since 1985 and FastTrak's recent entry into the market has proven that there is a better mouse trap. I would consider our shop to be a power user of the FastTrak program. We have proven mathematically that our entire team makes a better living by using the systems incorporated into FastTrak."