There are no words to describe the perfection. Your platform and customer service is stunning, just perfect! Outsourcing our e-commerce to you was without a doubt the best thing we ever did, and probably will ever be. A big thanks to the staff team for their excellent work.

FastSpring assigns an account manager to each customer, so you know by name who'll answer most of your questions. They answer support emails or inquiries through the website fast and in a personal, transparent manner. They'll sometimes go much over the required minimum. For example, one time I asked about A/B testing possibilities and Ken answered deeply not only on the technical but also on the business side of A/B testing. He advised us to modify our store flow and even spotted that we haven't updated our copyright footer to include year 2010. This kind of attention to customer service is rare these days. In the past 6 months I've seen several fellow Mac and non-Mac developers who have moved to FastSpring or added them as an additional option to their current provider and I've only heard good feedback. Personally, we're extremely content with the combination of extraordinary customer service, the desire to please the seller and the constant improvements to the already powerful but comfortable store backend. Highly recommended.

You did really impressive work with FastSpring. Miles and miles away from competitors. Professionally, organization, functionality, nice and clean interface, simplicity, standards, service—from start to end in every aspect—I don't think that is possible to do better in practice. Maybe in the book. :) It's not just not my opinion, but from my developer and designer, and from other developers we show. We have experience with [alternative services] and it is not even correct to say that they are your competitors. Also I've taken a close look on almost every e-commerce provider on the Internet. As I said, you are miles and miles away in every aspect. You will get my recommendation wherever I can. You get 10+/10 from people who do more or less same job as you. You can't get more.

From day one, I received lots of support and my requests were always answered and answered quickly. I regularly deal with all sorts of different organizations, and it’s rare to find customer support like FastSpring’s.

We met our business goals by improving back office efficiencies. We are 100% automated.

We really wanted a full turnkey solution because we were new to e-commerce. We found that it was more cost effective to go with FastSpring, primarily because they take care of everything including sales tax, industry expertise and much more.

I have to say the single most unique thing is their unbelievable customer support. When we have issues, they get right back to us. Things get fixed. They are so responsive. It is the most responsive company I’ve ever dealt with.

Can't tell you how nice the responsiveness is — I feel like I just went to a spa.

If you keep up the support as good as for now I'm sure that a lot of [software firms] will change to FastSpring. I'm really surprised; I know you offered – but I see that you really deliver.

So far it appears FastSpring has increased my completed orders by around 10-20% over [the service I used previously]. My non-USA orders appear to be up to about 1/3 of my sales. I think this is where the most increase has occurred as [the service I used previously] made it difficult for non-USA customers—and they had marked many completed orders as "fraudulent" and refunded them.

I just have to use this thread to say how happy I am with FastSpring. Switch to them. Right now. After all of these months now I can't tell you how good they have been—at helping with custom settings, getting my order template changed when I need it, and blocking fraud (they are really good at this: very few false positives). They always answer your questions within 24 hours, but usually within moments. They will work for every penny you send to them.

After switching to FastSpring, our sales increased over 15%. We experienced a significant increase in order size due to the better implemented shopping cart functionality.

I am actually falling in love with your "SpringBoard" [Platform] and how easy it is to do just anything. You people are really doing a wonderful job.

I have changed to FastSpring and couldn't be happier. Their system allows a fully customizable email to be sent to purchasers. Now I can send just the instructions needed to license Text2Go, which are now not much more than 'click this link and you're done.' Their order page customization is also very flexible, although I don't really make full use of this asI have my own shopping cart page and just jump directly to the FastSpring checkout page. The FastSpring administrators' interface is a joy to use. It has a gorgeous web 2.0 look and more importantly is very responsive. It's layout is all very logical and it has really useful context sensitive help on each page. I found this was more than adequate and didn't have to read through their user manual at all. FastSpring prides themselves on great support and that's definitely been my experience. Their staff are all very knowledgeable and they respond within a few hours, even on weekends.

Working with Fastspring has been an incredible joy. In this age of impersonal transactions, the fact that one can actually communicate with caring individuals, who seem to love their job and their company, is not only refreshing but sets Fastspring lightyears ahead of the competition. Well done.

Thanks to FastSpring's ability to localize payments, customers are now seeing the price presented in their own currency, with clear information about the prevailing rate of Taxation. This has inspired buyer confidence, significantly reducing our cart abandonment rate by estimated 30%.