"We recognised that a great employee experience is about far more than just employee satisfaction, it is about engagement. Whilst satisfied employees may stay with us and do a satisfactory job, engaged employees who connect with our brand are exemplary. They are great for business, meaning lower employee turnover, higher sales and, ultimately, they help to deliver a great experience for our customers."
"We had a clear purpose for 360 feedback initially and wanted to make sure that the system was flexible and, to some extent, future-proofed. We anticipated using it in future for larger and different groups of colleagues and wanted to be able to create and administer new questionnaires ourselves."