"We already had some employee insights but needed a full employee survey to provide greater detail and context into known issues, strengths and improvement areas. And for me personally, as I was new to the business and this was the company’s first HR leadership role, I saw this as a …

"Having two different frameworks implied different assessments and desired behaviours depending on peoples’ job level. On reflection, we felt this didn’t fit culturally with our value of working together and having a consistent measure. So we reworked this to have a single set of competencies or ‘standards’ as they’re known."