“Our partnership with Experian Health helps Banner Health's revenue cycle team deliver on its mission of “getting it right, at the right time, every time.”

“The implementation process went so smoothly we didn’t miss a beat in eligibility."

“Members would call asking for sensitive information, and if we weren’t confident we were speaking with the actual member, we’d have the member fax a written request with a copy of identification.”

“I love the availability of the Experian team. They are quick to solve any issue and get you back up and running in no time.”

“We’ve tried and tested Experian’s address solutions. We’re impressed by the address matching rates, the speed and performance of their products, and the quality of the data behind the products. We have worked with Experian for a number of years and the level of support provided has also been excellent."

"Experian Health consistently gives us valuable insight into ways to enhance our financial performance.”

“We wanted a system with proven results in back-end automation, operational improvement and analytical performance. Novant was looking for a partner who would help to propel our patient experience to the next level.”

"One thing we try to do is take a deeper dive on our Quest data to really try to understand what relationships these members have and how we can better deepen our relationship we have with them."

"Experian Health’s scheduling solution was able to accommodate our provider rules and simplify the booking process for patients. As a result, our providers now allow patients to self-schedule for their conditions.”

“The process was as simple as any I have ever done before. Experian provided everything I needed to complete my mailing and did so in a timely manner.”

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their …

“Our call strategies did not yield the desired outcomes, and we recognized the need for additional data to better support our goal. We were also mindful of the potential risk of staff burnout and the impact it could have on overall performance.”

“Our patient community was dissatisfied with having an outside entity handle our collections, leading to numerous complaints. Our patients expressed that if they consistently paid their bills on time, then why are we still bothering them? Our CFO wanted a more customized approach to collect from our patients without disruptive …

"Experian business information continues to have a positive impact on our underwriting processes. For new Policy applications, Secura Utilize BusinessIQ and Intelliscore Plus, which Provide an additional set of warning signals to underwriters."

“The implementation and training with Experian Health was awesome, as has been their ongoing support, and the ability for us to better partner and communicate with our director of managed care to create more efficiency is priceless.”