179 Experian Testimonials

“Clear Mountain Bank had considered prescreen marketing in the past; however, the complexity and compliance aspect drove it outside the bounds of our resource constraints. Digital Prescreen with Micronotes supplied the infrastructure to create higher-quality, personalized offers, as well as the delivery and reporting. They made prescreen marketing a reality for us.”

“One of the most important things for me as the Administrator of the DMV was the responsiveness of Experian.”

"The reason I like partnering with Experian is because there are many companies out there that provide data and software but Experian really focuses on solutions. They have people who understand my business and come up with solutions for my business not simply the solution that they are selling."

"The drilldown approach makes data entry a lot faster now. We save, on average, 13 seconds per address entered."

“It was important for Midmark to have a quick and easy implementation, as well provide our customer service representatives a fast process to verify customer data. We could not add additional time to the CSR workflow. Not only did the implementation go completely smooth, Experian’s address validation tool has been a great addition to our process flow. We did not expect that it would actually save time for customer service while entering customer addresses. This was an additional advantage we were not expecting, but we were pleasantly surprised by.”

“Our patient community was dissatisfied with having an outside entity handle our collections, leading to numerous complaints. Our patients expressed that if they consistently paid their bills on time, then why are we still bothering them? Our CFO wanted a more customized approach to collect from our patients without disruptive collection practices. This was the driving force behind our decision to bring the self-pay collection process inhouse.”

"Experian Data Quality is a critical tool in improving the accuracy of our database entering new transactions with accurate data saves time and money in the long run."

“Our call strategies did not yield the desired outcomes, and we recognized the need for additional data to better support our goal. We were also mindful of the potential risk of staff burnout and the impact it could have on overall performance.”

“The speed at which we can return a decision and our better understanding of future performance has really propelled us in being able to better serve our members.”

“I love the availability of the Experian team. They are quick to solve any issue and get you back up and running in no time.”

"I believe Experian is meeting or exceeding their goals. Since working with Experian, everyone from the account managers, the product managers and the support staff have been very quick and diligent in getting us the quality data we need to help us make our own educated business decisions."

“As the IU Health Revenue Cycle team rallied to respond to the claims processing disruption, we were uniquely positioned with our long-time Experian partnership to quickly re-institute critical claims routines and restore a significant volume of claims transmissions. This would not have been possible without Experian’s nimble and comprehensive approach, immediately applying talented and committed resources that leveraged existing Experian platform infrastructure.”

“The ability to expand and simplify scheduling activities by putting scheduling in the hands of ED staff means patients are taken care of without delay.”

“Now we have pods of four people managing seven or eight service lines because it’s so easy to work. The team wouldn’t be able to go back to the old way. You don’t have to keep track of who you can schedule at what time or at what location, because the algorithm does it for you. We ran a pilot across 10-15 service lines, and the team were able to schedule without any training. It makes it extremely easy to work in different service lines that you’re unfamiliar with.”

"I manage a team of analysts that mine data so we look for trends and KPIs and we also work with third-parties such as Experian to help give us better insight into our merchant portfolio."