"Could get it up and running same day Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just shill their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality than is delivered by this product."