1081 Epicor Testimonials

"Epicor ITSM enables us to meet all of our customer's detailed reporting requirements and effectively manage service calls to ensure our customers enjoy world-class service."

"Whenever I need them to understand us and figure out what we are trying to do, they are there and walk us through whatever we need. With all of the Epicor experience in the electrical supply industry, they really understand our business."

“Our customer service has been able to grow because we now have live data to work with. Our sales people can find the orders, they can process the orders themselves, they can check on the orders, and they can expedite the orders quickly. We could not do that in the past. When a delivery is made, we capture the signature so we don't have to go back and hunt through paperwork. Our employees can sit at their desks and do their work.”

"Although our volumes have increased, we haven't needed to add administrative staff. We were able to manage the business and keep up with normal operations during the transition to Epicor LumberTrack. I think that's a testimony to how easy the software is to learn."

"We're getting a ton of benefits from Epicor LumberTrack. It has assisted in becoming more efficient in many ways. Our business is up 15%, and we haven't added any administrative staff. I think we can grow another 20% or 30% with the same staff."

"Epicor LumberTrack has the ability to account for all aspects of our diverse treating business including vendor managed inventory and TSO. LumberTrack also allows us to monitor chemical usage performance to standards."

"If we had not switched to Prophet 21, I don't know that we would have weathered the economic downturn. Efficiencies we created with Epicor and their products made it possible for us to survive."

"We’ve increased market share and improved profitability with Epicor Eagle, while also increasing last year’s bottom line by $100,000."

"We're able to better serve our customers- both online and in our stores-with accurate and visible product, transaction, and stock information for all our locations. We believe many existing customers research products and availability online before coming to our stores. And Web Track has made a dramatic difference in our online sales and online visibility."

"With Epicor Eagle we have kept our inventory smaller and reduced our inventory value by $200,000 to $250,000 while still meeting customer demands. Since we implemented the system, we have seen a 2.1 margin gain."

"Epicor went above and beyond to get us what we needed. They provided a solution that added value to our company."

"The ease of use and limited complexity of the system makes Epicor technology suitable for us here in Asia."

"LumberTrack V10 provides a quantum leap in usability and productivity, as well as reporting and analytic capabilities that allow us to adapt our business practices to reflect the market. This coupled with some of the best customer support in the industry make LumberTrack our go-to business software for lumber production, sales, and accounting."

"With LumberTrack, we have information in real time now to be able to make better decisions. And the period-end reports that used to take a team of three or four people basically the whole week to produce now takes one person just one or two days."

"Epicor's depth of electrical industry experience is what we needed in an ERP solution. Our singular focus on the customer requires a scalable, off-the-shelf system without customizations, to support our plans for growth and enforce standard operating procedures companywide."