1078 Epicor Testimonials

"If we had not switched to Prophet 21, I don't know that we would have weathered the economic downturn. Efficiencies we created with Epicor and their products made it possible for us to survive."

“Epicor really understood the products we make, and the needs of the packaging industry more than any of the other companies or systems out there.”

“Eagle N Series software has been a huge support to me and my staff, because we're not going to run out of hooks, sinkers, or a particular call-for example. We're always going to have items in stock, which keeps us confident and our customer coming back-this is a big deal, because consumers today have a sense of immediacy. One of the most frustrating things with our previous software was that we'd tell a customer, 'Yes, we have that product.' Then, we'd go to that product hook and there was no product. Making sure we're always in stock is essential. Epicor keeps us on track, helps make sure we're not overstocked or understocked, and that products are priced correctly. We've increased our margin in sporting goods by 10 percent and look forward to more increases in the future.”

"We're confident that the EKM can help our users become more proficient and contribute to decreased costs for training and support in the long term."

"The thing about technology is if you don't stay up-to-date, you get left behind. We would have been left behind if it hadn't been for Epicor Professional Services."

"When you work in the business every day, you don't work on the business. Hiring Epicor consultants allowed us to step back, look at the numbers and enact change. We've gained a competitive advantage because we are now constantly improving our business."

"Epicor BisTrack is helping us manage our business and margins. We can view data by branch or by product, and use that information to make decisions and look at possibilities."

"I think the top three benefits of selecting Epicor are the customer service, the business partnership, and the solution integration capabilities. The Epicor service culture is phenomenal and that was a big selling point for us."

"We have always prided ourselves on shipping most orders the same day. Before, we had to have tons of inventory on the shelf just in case. With Epicor ERP, we now manufacture items faster due to the enhanced ability to forecast customer buyer trends…We've even been able to tie our manufacturing process to the seasonal demands of customers. This has enabled us to remove a ridiculous amount of unneeded inventory from our shelves."

"We recommend that other businesses move to the Epicor Eagle Hosting solution. Instead of running an onsite IT operation, they will have more time and energy to focus on their own businesses."

"We need to know the best methods for increasing our bottom line and profit margins. Epicor ERP [Kinetic] gave us the information needed to raise prices in some cases, or even eliminate offerings that are just not cost-effective to maintain."

"Once we implemented Epicor ERP we immediately benefitted from better visibility and real-time access to information - the system is very intuitive and easy to navigate."

"When employees from sites yet to go live tour postimplementation sites, even the biggest detractors become the biggest supporters. Change is hard, but proven success makes change easier for other locations."

"The Epicor Prophet 21 system allows us to grow our company; we can do more with less. Epicor's open architecture and investment in new technology continues to evolve. We'll be with them a long time."

"I really liked how Epicor approached our pain point, took ownership, and was totally committed to helping us succeed with the API integration. This is…redefining the ERP relationship. We want to have a true partner, and Epicor is interested in supporting that vision. The Epicor Prophet 21 ERP is our backbone; it keeps everything running."