1081 Epicor Testimonials

“Some of the most significant challenges we face are increasing customer demands from the standpoint of technical ability, documentation, and service lead-time being reduced, but yet wanting it all for less. The cost is very competitive out in the market today, so we must maintain our competitiveness through having technology reduce the time to get the product to market.”

“Plus, all this was achieved with the easy customization of Epicor packages without the use of hardcore coders. We did it all ourselves with drag-and-drop technology and other simpleto-use tools. Epicor has laid the foundation for our future by accommodating the ongoing growth with more customers, plants, and products.”

"We selected the BisTrack solution to enhance and streamline our best-in-class lumber, truss, and manufacturing operations, We knew we wanted to fix, adjust, and improve many of our operational processes—raise our level of efficiency. We took the opportunity with the BisTrack implementation to improve our business overall, do things differently, and take advantage of the tools and resources that BisTrack software offers—such as business purchasing, processing orders, dispatch, and delivery. Those are all the areas we're certainly trying to automate as much as possible to create cost savings."

"The Epicor Eagle solution allows us to pinpoint ways to better serve the customer. That's the bottom line in this day and age."

"Since we’ve updated our special order processes with Eagle,we no longer have special orders that 'fall through cracks.' We now exceed customer expectations."

"The Epicor AutoOrder solution is reliable and works well."

"With Knowledge Management Center, I have easily accessible data that's as current as I determine."

"We want to sell our customers the right part the first time,every time.Eagle is helping us serve our customers more efficiently and with fewer errors."

"Point of sale transaction speed increased by 50%. Special orders are quick and simple. And better yet, we increased our special order margins."

"The Epicor Prophet 21 software is very user-friendly and so is the support staff! We love working with the Epicor team. The staff is very knowledgeable,and if they don't know the answer, they find someone who does."

"Calculation speed has increased by a tenfold. The generation of regulatory fiscal and management reports has accelerated by approximately five days."

"We have a pharmacy and front of store retail. Front of store is our future for growth and margin, and that’s why we rely on Eagle."

"We have definitely seen ROI as a result [of Epicor AutoOrder],as well as a benefit to our customers, because their orders are entered more quickly and bottlenecks are eliminated. Our business is growing; we are now able to enter more orders without adding more people, and AutoOrder is a big reason for that."

"We're happy that margins have increased by one-and-a-half percent. But we expect even bigger returns in the long run."

"Because it's so easy to accept and enter orders,Prophet 21 has helped us manage at least 10 percent more business. It's increased our existing staff's efficiency and productivity dramatically."