"Representatives very polite, knowledgeable, and resolved my requests fast. I was provided with a case number to use as a reference should I have needed to call back. Surprisingly, received emails from both [specialists]. [Specialist] mentioned she would call me Thursday to make sure I received one final document. As it turns out, thanks to both [specialists], what I provided to the State of Illinois was acceptable."
"[Specialist] was great. Very clear and walked me through the process as this was my first request I sent to EPAY."
"The young man I dealt with was very patient, took his time with me. He made me feel as a part of his family."
"Help resolved my issues quickly after the situation was taken care of he emailed me a message which said "STAY SAFE STAY STRONG WE ALL NEED YOU" that really meant a lot to me."
"The time in which my issue was resolved was great! I felt like I was treated as a top priority, and appreciate the patience from the man that helped me."