“Given the fact that DCM has been a significant challenge and drain on our resource (here’s where I add my thanks to our Engage ESM resources), it’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives.”

"6 months on from our initial engagement with Engage ESM we have added significant value to our ServiceNow system. Through enabling our internal customers to request services online and then streamlining the backend processes we have been able to release valuable skilled resources to focus more appropriate projects and enable …