"For NHS Blood and Transplant, the upgrade to the latest version of ServiceNow was absolutely critical. But we lacked the internal ServiceNow expertise necessary for such an undertaking. Engage ESM brought the thought-leadership as well as passion and commitment needed to make a real success of the upgrade project."

“Given the fact that DCM has been a significant challenge and drain on our resource (here’s where I add my thanks to our Engage ESM resources), it’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives.”