“We had three good agents representing the territory, and they were giving us plenty of business, so there was no reason to add a fourth. Doing that cost a substantial amount of money in income for the business, but we wanted to do what’s best for IMT and for our …
“It’s not about the awards. It’s about engaging our people in a bigger cause that brings us together, allows us to get to know each other better, share our values, and see how we can extend them to others.”
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