Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. Emprix helps service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through testing, monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments. Empirix is creating a comprehensive portfolio of end-to-end network service assurance solutions that will offer customers an integrated performance management solution in an otherwise fragmented market.
"It is essential that we are proactively ensuring a great customer experience. We want to know about emerging issues before they degrade further and affect our customers. The OneSight Voice Engine from Empirix gives us the data we need to accomplish this."
"Even a slight change can have a significant impact on the functionality of the system overall. It is incredibly important to have a good testing and monitoring system in place."
"When launching a new financial services product the success of your contact centre in dealing with new enquiries is critical When the stakes are high and you’re pushing the bounds of a new contact centre technology, I would recommend Empirix."
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