Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. Emprix helps service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through testing, monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments. Empirix is creating a comprehensive portfolio of end-to-end network service assurance solutions that will offer customers an integrated performance management solution in an otherwise fragmented market.
"Even a slight change can have a significant impact on the functionality of the system overall. It is incredibly important to have a good testing and monitoring system in place."
"By uncovering problems with call centre capacity before deployment, Hammer On-Call was able to save us significant amounts of money, and help make sure that we offer the highest level of customer service."
"We use the Empirix solutions to emulate actual callers in a way that we couldn’t do on our own or through a home-grown solution. We can then idenfy issues immediately. I am instantly alerted about problems and can pinpoint exactly which voice page and feature is causing the problem. I can quickly find the right people to fix the issue and resolve the problem before it affects our customers. In this way, Angel.com can enable callers to get the information they need quickly, as well as help our customers realize improved service levels and higher levels of efficiency."
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