14 Empirix Testimonials

"Even a slight change can have a significant impact on the functionality of the system overall. It is incredibly important to have a good testing and monitoring system in place."

"We needed a good quality, reliable product and along with our own evaluation, the feedback we received from our colleagues overseas gave us confidence that Empirix would fit the bill."

"By uncovering problems with call centre capacity before deployment, Hammer On-Call was able to save us significant amounts of money, and help make sure that we offer the highest level of customer service."

"Our goal was to automate the tests constructively and economically. Compared to manual testing, we now save several weeks’ development time. On average, only a single technician - as opposed to a 4-strong team - is involved in testing. In the course of developing the mailbox application, Empirix’s Hammer solutions allowed us to automate around 95% of our testing. Overall, we automate between 30% and 35% of all test activities. This automation has allowed us to slash the exorbitant integration effort and costs. We’re very satisfied indeed."

"When launching a new financial services product the success of your contact centre in dealing with new enquiries is critical When the stakes are high and you’re pushing the bounds of a new contact centre technology, I would recommend Empirix."

“Empirix not only gave us good data, but a way to share the data. Everything we came across was solvable because we had all the key parties looking at the same thing and sharing their experience in real time.”

"We received good advice from the Empirix specialists, who then scoped out and priced the project. They also identified several areas where we needed the involvement of Genesys, and they were effective in securing Genesys’ technical tools and resources for us, at no additional cost."

“Impact Telecom focuses on delivering one thing: outstanding telecommunications services. Our Empirix partnership truly advances Impact Telecom’s ability to grow and meet customers’ needs with high quality service.”

“A monitoring solution should be mandatory within every network because there are so many moving parts, and Empirix provides the way to aggregate and consolidate call and network data to prevent and address issues.”

“Empirix provides unlimited vision into our network to both proactively and reactively address and resolve network problems. The sooner we realized that we could trust the Empirix monitoring tool, the better off we were—and are today."

"It is essential that we are proactively ensuring a great customer experience. We want to know about emerging issues before they degrade further and affect our customers. The OneSight Voice Engine from Empirix gives us the data we need to accomplish this."

"Hammer XMS has helped us reduce our costs, improve voice quality, and prepare our network for launching future services. We see it as a key component to our company’s success."

"We use the Empirix solutions to emulate actual callers in a way that we couldn’t do on our own or through a home-grown solution. We can then idenfy issues immediately. I am instantly alerted about problems and can pinpoint exactly which voice page and feature is causing the problem. I can quickly find the right people to fix the issue and resolve the problem before it affects our customers. In this way, Angel.com can enable callers to get the information they need quickly, as well as help our customers realize improved service levels and higher levels of efficiency."

"We began the NGN project to offer a better customer experience and soon realized that our fragmented approach to network monitoring was not consistent with that goal."