"I think a lot of times when you get into IT departments in particular, there’s a thirst and a desire to really show what they can do. Next thing you know, you’ve got an over-engineered Mercedes-Benz when you just needed a Chevy. I think the challenge for us is that …
"All those organizations are always changing the way they’re interacting with the customer. So I think the platform itself requires a set of excellence so that you could keep up with the opportunities that you have to service your customers better constantly."
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