"We wanted to go from good to great, and now, most of our business processes are fully documented in Elements."
"I think a lot of times when you get into IT departments in particular, there’s a thirst and a desire to really show what they can do. Next thing you know, you’ve got an over-engineered Mercedes-Benz when you just needed a Chevy. I think the challenge for us is that when you over-engineer processes, you actually add more complexity which defeats the purpose of speed."