"Elastic provides the backbone for Volvo Group Connected Solutions’ fleet of 1 million assets across the globe."
"Not only did we keep our site up-to-date, as the storm began to unfold we saw people searching about street closures. Seeing the search data let the city directly respond to what was going on. On the fly, [the city] built an app to show which streets were flooded."
"I don’t see how else we could have done this, to be honest with you, without having this product without having the ease and the simplicity of it all."
"If we look at the customer experience today, it is completely driven by data. I saw Elastic as a way for us to gather that data and analyze and visualize it quickly to improve our digital services."
"Our technical product managers are integrating Elastic into every new digital and operational service. Elastic is used to collect, measure and analyze, in order to constantly improve our processes and lead our customer experience evolution."
“The best way for us to improve our processes is by analyzing them in Kibana. We can monitor things like the completion of online forms and applications to understand how long they are taking. Also, if we see process inefficiency, we can look at the data to understand why and …
"We focus on building strong relationships with other teams that help put the customer first."
"[Elastic Site Search]’s synonym insights are great. I can look at queries, see what people are searching for and what words they’re using, then add those keywords to our site. That’s been pretty huge."
"Thanks to Elasticsearch, we are able to search for categories very quickly and directly map offers to products."
"We are in the comparing business and with Elasticsearch we have a lot less hassle and lot more flexibility compared to what we had previously."
"Find a way to measure everything."
"I think it was a good decision to make the change, since I became hopeful that we could make enhancements for users after trying Elasticsearch."
"Users are most satisfied with the speed of the system, which allows documents to be searchable almost immediately after they have been indexed."
"We wanted to be more proactive in our efforts to detect issues and ensure they were fixed before they impacted end users."
“With ESRE and Azure OpenAI-powered search experiences, we aim to reduce what may take our customers months during an investigation to hours.”
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