“We’ve been able to generate significantly more revenue and make the workflow for our staff easier, improving staff morale. Our staff has been happy. They’re able to do their jobs more effectively and efficiently and save time.”

“One thing that I think will happen going into the future is that even after the pandemic people are really going to enjoy the aspect of checking in and waiting in their cars when they come to the doctor.”

"It's important to have a complete medication history for our patients when we see them. Some patients may not remember all of the medications that they're taking. The Rx tab in eClinicalWorks allows us to search by the medication and go back to when that drug was first initiated or …

“If you look at Population Health as a tool, and the patient is part of that toolset, and you can use the EHR to help you manage that, it becomes easier. I believe that the key to stopping burnout is to focus on what we really are supposed to do. …

"If I’m sending something to a urologist and I had to send a culture, for example, it’s all very accessible, very easy to use. I mean, I learned it in less than a week. The whole program!"

“Interoperability? We need more and more of it. It’s what patients expect, and they should expect it, because it’s what really saves lives and reduces errors. And errors are dangerous in medicine. Communication is everything.”

“Because a majority of our patients go to our local hospital, which has Epic. A lot of the information that resides within eClinicalWorks — whether it’s their medical history, surgical history, medications, or allergies — was not necessarily available to them.”

“So, 2:30 in the morning, 10 o’clock at night, whenever they think about something, or if their kid has a fever or pinkeye, they can schedule that, or go online and send a message to us through the healow app.”

“We just enrolled in Open Access® and we are very excited about it. We were all watching the screen to see who was going to sign up for an appointment online. We’ve also used the no-show campaign, and we’ve sent out messages for the annual visits, or compliance visits, where …

"We tried another telemedicine firm before eClinicalWorks, and that was a disaster. It took 15 seconds for the voice to come through. You couldn’t really have a conversation on it. It really wasn’t much good."

“We chose eClinicalWorks because they were looking to the future. It really was a step beyond what we had seen in some of the other programs.”

“I can do all that through a computer. That’s basically it.”

“I like the way it works with the system. I like the fact that they can download the app onto their phone, or they can download it onto their tablets. The older population love it.”

"As we marched toward our Big Bang, every week we would talk through all the different issues. We developed a partnership with eClinicalWorks, not just a vendor relationship."

"This is the biggest transformation we’ve gone through since our inception 21 years ago. There were eCW trainers at every one of our practices during the Go-Live week."