"It’s now easy for our customers to do simple tasks such as paying a bill or checking their balance using the EckohPAY service. We’ve also seen reduced queue times in our contact center which has increased customer satisfaction as well as taking more payments than we anticipated. The service has completely exceeded our expectations."
"Things can still be easier for our customers, and that's what we've got to concentrate on. Our customers will not compare us to another mobile operator, they will compare us to other experiences that they've had on the high street. And that's our challenge - to be better and easier to do business with."












