Eckoh Testimonials

"We were very impressed, not only with the way Eckoh handled the project, but how easy it is for our agents to use. Customers have also remarked on its simplicity. As the solution could be incorporated into our outsourced contact center, it meant we can now take sales around the clock. “We’re delighted with the result. Since we rolled out CallGuard and the Pay-by-Link app throughout Flogas we have further improved the security of our environment, whilst having peace of mind that the business is PCI DSS compliant with our customer-facing payments. Furthermore, we’ve improved the customer experience and made it more consistent and secure across our various channels and improved our ability to take payments out of hours.”

"We’ve been using EckohPAY (Eckoh's Payment IVR) for over 15 years and our collection rates have improved to around 95% with more than one third of these being collected outside business hours. Plus, our agents also have more time to chase the harder-to-collect fines."