"The biggest hurdle we have had to overcome was finding a solution that would allow us to continue offering 100% caller/agent interaction as well as 100% recording of payment calls. Both are considered by our members to be valuable cornerstones of CRC's services and our answer was found in CallGuard."
"We wanted to ensure that all our payment processes remain as secure as possible, including transactions through our contact center. CallGuard fulfills this need perfectly and enables us to take payments from customers over the phone in a PCI DSS-compliant way, without compromising the customer experience."