“We recognized that we needed to work on PHA to improve in the long run. We knew this was a pretty significant skill-set development that was going to require significant resources and wanted to use somebody that we considered to be a real expert, not just in training, but in …

“For any vision to be realized, a robust process and action plan is required. We used the DuPont techniques to drive the plan. To change behavior and mindset, it requires consistency and passion. We also stressed on treating employees and contractors equally; involving them in the process; hearing their feedback …