"One of the biggest concerns in researching a new phone system was to find a solution that still allowed patients to reach a live person during office hours, and not a computer. Although price points were certainly a big consideration, the ability to continue personalized communications for our patients while …

“Pioneer’s only direct customer contact Australia-wide is through its call centres, so it’s essential that the phone system operates without any hassles. “We speak with retailers of our products, provide service and place orders for our sales team and offer direct product support to our consumers—all over the phone.”