“It happens all the time. When you spend that much money, small businesses naturally want to milk as much from their dying investment as possible before having to buy a new system. That becomes more complicated, however, when your original vendor is out of business and there is no support. …

“The work of our remote representatives involves telephone conversations and the recording of business transactions, so they need more than a cell phone for this job. In order to prevent our having to go into every home we set up with our system, we were using these devices called MCK …