“We had been with Cypress for five years and our contract was up for renewal. We were paying a lot of money but we were not really happy. We had continued to grow, adding users without any analysis on how it was affecting costs. When we saw we had doubled the cost of the original contract, we knew it was time to look at options for a new system.”
“Now employees are more empowered to control their own communications. For instance someone can work from home and still log into the sales queue and manage order enquiries from there. Similarly when we have busy period of sales calls – typically Monday and Tuesday mornings, it’s really easy for employees from other departments to join the sales queue and then stop receiving calls in the afternoon with just a click of a button.”
8x8, Inc. is a leading provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.
Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 100,000 businesses in the United States from its headquarters in Scottsdale, Arizona.
Fonality provides business phone systems and contact center solutions designed specifically for growing businesses. As the only provider that can deliver the same user experience in the cloud or on-premise, Fonality equips companies with innovative features that easily scale with growth and allow them to boost productivity, communicate more efficiently and reduce costs.