“Swish’s main objective was connectivity. Since their company was growing so quickly, it was a good time for them to replace their previous phone system with a solution that would centralize everything to one main location so they could streamline operations and project a unified corporate image.”

“It happens all the time. When you spend that much money, small businesses naturally want to milk as much from their dying investment as possible before having to buy a new system. That becomes more complicated, however, when your original vendor is out of business and there is no support. …