“I think one of the lessons learned is to not underestimate the cultural change that drivers go through. If your organization is not currently using a technology-based solution, the sudden change for drivers is to have their performance tracked, and it is an adjustment. This cost us some drivers, some …

"Implementing Descartes OzLink created immediate value: a process that used to take us 30- 60 seconds per order can now be done in just a few seconds. By automating our processes, we can handle higher volumes more quickly with the highest level of accuracy and quality assurance—and this translates into …