“When a customer request comes in, we have to know exactly what we can promise—and then deliver on that promise. Demand Solutions APS provides us with an accurate view of the machine resources we can sell at any given moment. I remember when our long-term customers were threatening to leave …

“What’s really important to us, since our books have a short shelf life, is to turn over our products fairly regularly. It’s important for us to maintain optimal stock levels. Demand Solutions has allowed us to manage our lifecycles much better, reducing the number of books we have to discard.”