“Between April and December, our forecast accuracy was up 20 percent compared with the previous year. We’ve been able to improve service levels to our customers—20 percent more volume has been dispatched. Our stock position has improved as we’re holding more of the right stock rather than ‘just in case’ stock of everything. The initial improvement was pretty much in line with our expectations—we knew we weren’t buying a crystal ball, and Demand Solutions said they weren’t selling one. What we’ve got is a forecast management system that enables us to better manage and check the forecast integrity on a monthly basis.”