“We were looking for a system with capabilities in logistics, operations and in finance. Microsoft Dynamics certainly offers this. A good example is the Warehouse Management System: it allows an operator to scan a reel of paper with an easy-to-use scanning device and immediately displays all the information about that …

“Surprisingly, much of that came down to the instincts of our operators. Employees with the most reliable intuition as to when a machine was likely to break down, or who could ‘sense’ that the parameters weren’t exactly right, had the best chance of preventing a bad batch. Sadly, that’s not …