"Manual invoices are used for production charges that are incurred for additional design change-outs. In the past, these manual invoices would often be challenged by the customer because they weren't rent charges and often the people paying the bills had no knowledge of the additional charges incurred. Our new database allows us to put in the name of the person who approved the charges, the date it was approved, and a picture of either the design or the installation. In cases where we don't print but just install the design they sent to us, we can indicate the date it was installed with the installation picture. This has reduced the calls and challenges by at least 75%, and has made it easier for our collection department to pull up the invoice and explain the charges.”