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“Thanks to Daktela, we started working systematically with the customer line and everything is traceable, including call recordings. In the future, we plan to integrate Daktela with our ERP system and use chat.”
“By implementing the AI chatbot, we significantly reduced the number of queries that agents need to handle, effectively saving the capacity of roughly one full-time position. A big advantage is that no complex intervention was needed — the chatbot runs independently and naturally eases the load on our team.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
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