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"My job is to bring the customer story into the company while my colleagues work on their objectives. Time is a critical resource, and no one wants to look at long and complex documents.You only have a short time, and when I present a Custellence-map I get attention quickly and …
"By visualising the connection between the customer journey and internal processes, support systems and points of contact, it’s easier to ensure that the prioritized changes actually contribute to a better customer experience."
Software and inspiration for experience innovators. The team behind Smaply provides you with tools and insights for successful customer experience management: innovate the customer journey together with your team and …
UXPressia is a tool that was simple enough for beginners to hit the ground running without the fear of the blank page that used to paralyze them when they were …
For the Service Designers and Managers of experience-led, customer-centric companies, TheyDo is the most collaborative Journey Management platform ever made. For people who believe the only way to deliver a …
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