19 CRMNEXT Testimonials

"With over 55,000+ users & 4,000+ branches and multiple integration points, it was hard for any system to match our expectations. But with CRMNEXT, we have enjoyed 99.9% uptime availability and seamless scalability."

"The launch of the next-generation CRM platform is in line with IndusInd Bank’s vision to transform into a Digital Bank focused on providing best-in-class banking services enabled through innovative use of technology. With CRMNEXT deployment the Bank has created a digital customer experience and action platform leveraging the elasticity and resilience of the Cloud and through robust API-led integration with all customer touchpoints. CRMNEXT platform provides a unified view of the customer across the lifecycle by incorporating the principle of a golden customer profile from lead/prospect to after-sale service. It is accessed by all customer-facing channels and staff, making it challenging from a design point of view."

"CRMNEXT has enabled us to build a robust service platform with a unified and flexible interface to manage all our customer touch points for marketing, sales and service management."

"CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfillment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty."

"CRMNEXT implementation covered all processes related to prospect, opportunity, customer and performance management. The product rollout has been seamless. It is accessible across all channels and devices inclusive of branch, web and mobile. With its disruptive technologies, the team has helped us in gaining maximum value from the investment."

"CRMNEXT's solution makes transactions more efficient, allowing more time and better information for staff to focus on customized service delivery. Our commitment to technology with CRMNEXT is about enhancing the relationships we have with our members."

"BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of technology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience."