19 CRMNEXT Testimonials

"With CRMNEXT, Reliance Mutual Fund has achieved 50% reduction in transaction costs and 40% increase in customers under managed portfolios."

"Keeping in line with our core values of customer centricity, CRMNEXT Solution has acted as a catalyst to enhance this vision. The solution flexibility allows for the upsell and cross sell offerings reach the right customers at the right time. Also, the CRM service offering has helped us in efficiently resolving service requests within customer TATs."

"CRMNEXT has been able to align our thinking and approach in a single execution platform. Automation of processes and smart planning of activities have helped us to increase both wallet share and market share."

"We found a partner in CRMNEXT that was agile and could understand the business and technology."

"CRMNEXT's Financial CRM offered high flexibility, scalability options and automated end to end loan origination process."

"With over 55,000+ users & 4,000+ branches and multiple integration points, it was hard for any system to match our expectations. But with CRMNEXT, we have enjoyed 99.9% uptime availability and seamless scalability."

"CRMNEXT has enabled us to build a robust service platform with a unified and flexible interface to manage all our customer touch points for marketing, sales and service management."

"CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view."

"CRMNEXT has proactively and consistently brought innovative functionalities in the platform. This has helped us to improve customer retention and take relationships to the next level."

"With CRMNEXT we have been able to successfully bring all processes related to customer relationship including sales, services, campaigns, and performance management across all physical and digital channels on a unified agile platform."

"We were searching for a CRM system that would provide First Bank associates with the tools to have better conversations and more efficiently handle account opening and customer inquiries. CRMNEXT is the only comprehensive solution that does it all, and we’re excited to partner with them. We believe the CRMNEXT solution provides the right tools to help our associates focus on the customer and differentiate our service."

"We finally have a vendor that gets what it's like to truly partner."

"Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, so that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board."

"Transitioning to a high-impact digital platform has been a massive, yet seamless experience with CRMNEXT. It will help us to drive our digital strategies in an agile and scalable environment efficiently, with faster fulfillment, delivering superior customer experience. Building on the robust new customer management platform, we aim to cement our position as a digital-first bank."

"The launch of the next-generation CRM platform is in line with IndusInd Bank’s vision to transform into a Digital Bank focused on providing best-in-class banking services enabled through innovative use of technology. With CRMNEXT deployment the Bank has created a digital customer experience and action platform leveraging the elasticity and resilience of the Cloud and through robust API-led integration with all customer touchpoints. CRMNEXT platform provides a unified view of the customer across the lifecycle by incorporating the principle of a golden customer profile from lead/prospect to after-sale service. It is accessed by all customer-facing channels and staff, making it challenging from a design point of view."