Describe who the software is best for - their role(s) within what kind of companies.
Made for cannabis retail owners, managers, and staff. Cova's award-winning UI design is easy to use and allows budtenders to access product information and images at their fingertips so they don't have to memorize details. Managers and owners have robust back-end features including automation options to simply industry compliance, and security level settings to ensure employees can only access the functions they need. The software can also generate detailed reports and mobile dashboards so retailers can monitor store performance at their convenience. The system is built to scale and able to handle multi-location operations and high volume stores.
How does this software benefit them?
Built-in compliance features such as ID scanning, purchase limit alerts, and operational hours help ensure dispensaries are compliant with strict laws and regulations. The built-in automation greatly reduces the chance of human error that could result in infractions and fines. Integration with state traceability systems and 1-click reports make it easier for retailers to meet reporting obligations under state or provincial rules. Operational reports and mobile dashboards give owners and managers insight into how the store is performing in real time, so they can make smart decisions quickly and ensure their store is operating efficiently. Offline mode allows staff to continue making sales even in the event of Wi-fi or internet disruption. Cova's open API and growing list of retail partners makes it possible for stores to expand their retail ecosystem and integrate with new technology that better supports and evolves their business.
How technical do users need to be to use the software?
The front-end POS is very easy and intuitive. Most users familiar with touchscreen menus and retail basics are able to learn the software quickly. The back-end offers many layers of functionality and features, and requires more intermediate understanding of retail applications and best practices. Onboarding training is very effective at setting users up with confident working knowledge of the software's core features and functionality. Reliable ongoing support is available in conjunction with help files to help users unlock and optimize new or infrequently used features.
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