“I’m now seeing our managers using technology on a person-to-person or person-to-team basis to communicate across the patch themselves, and they’re starting to rely on it. When I log in to Skype for Business and see the list of people online, it’s increasing. We also have a growing waiting list …

“The new system helped to break down ‘silo’ departmental culture and staff who were normally quiet or nervous about or around IT were brought out of their shells, which had a staff development impact. The old ‘top down’ way of doing things has gone forever.”