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“Convoso has a superior product. First off, from the software’s ease of use, including navigation, learning, and even the tutorial videos for management. Second, the customer friendliness – anything you need, they are there to walk you through it, apply it for you if you need, and give you an explanation on how to do it yourself. Third, the platform runs smoothly, and offers lots of features. Convoso adapts to your business instead of your business adapting to it.”
“Training supervisors with VICIdial, they would break it."
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.
Ozonetel is an industry-leading unified customer experience intelligence (CXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands trust CXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation. For more information, please visit www.ozonetel.com
Ytel is a customer engagement platform that simplifies multi-channel communications. Integrate voice, SMS, email, and direct mail capabilities into your software, engage with customers through interactive campaigns, or drive conversational marketing.
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