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"You guys were crystal clear with what your KPIs are and what metrics would equal success for you – that was super helpful for us. So the Convoso team had to make sure that we were constantly aware of what success looks like for you as we were moving through the trial. Especially because you didn't just say, we have a 1.9% contact rate and we want it at 3% – you gave us a goal of 10%. And so we knew exactly what we were working with."
"The single best asset for us at Insurance Line One has been Convoso’s Power Dialer. It has allowed us to slash wait times between calls. My reps now have two to three times the number of conversations they used to, and it’s made a significant impact on our bottom line. And, of course, our agents are much happier."
Aloware's cloud-based Contact Center solution is an omnichannel tool that supports calls, SMS and social messengers, adapts to any CRM you use today, and is loved by your sales and marketing teams alike. Customer Experience is predicted to overtake price and product as the key brand differentiator. Their End to End cloud engagement platform helps businesses track their calls, offer two-way business texting to their prospects, and intelligently route and distribute their calls to minimize customer wait time.
Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. It lets your team engage in contextual conversations with your callers. Freshcaller is the ideal call center for startups and small teams. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real time.
IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its AI-driven Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.
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