"You guys are the best! It’s rare to have a software vendor implement suggestions, and even more rare to get feedback when they do. Kudos on such excellent service. Thank you!"
"I'd like to take a minute to say how much I appreciate the help you have provided. The assistance you provided was accurate, detailed and very timely. My expectations based on past experience with other vendors was that I may very well be get short unhelpful answers and be pointed to documentation since my issue wasn't "break" related. For you to walk me through my issues as well as provide screen shots where applicable was fantastic. I greatly appreciate your time and effort."
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