“It’s always 100% easier for customers when they can manage their orders directly through self-service options. Even though these changes represent a small percentage of our volume, they would otherwise result in support tickets that take time away from more complex customer needs.”
“Any time we’d had an issue previously and reached out to Order Editor, they’d been so responsive. I figured let’s reach out and see if they could help with this challenge. It was a cool customer experience to reach out to the developers and have them say, ‘Well, the app doesn’t do that now, but we can make it do that for you.’”












