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Cleverific lets customers easily change their orders without contacting support and extends upsell opportunities throughout the entire post-purchase experience. They know 5-10% of orders on Shopify require order changes. It’s not just a support issue—it’s a revenue issue. It leads to a bloated support queue, yes, but merchants are also losing on returns, lost packages, and reshipments.
“So we have a large quantity of customers who do need to edit their order.”
“The team of five that’s doing online customer service also handles our physical locations, so they can dedicate more time to in-person customers and deliver a better in-store experience now …
“I was getting ready to hire another person, but then Product Shortcuts fell into my lap.”
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