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Cleverific lets customers easily change their orders without contacting support and extends upsell opportunities throughout the entire post-purchase experience. They know 5-10% of orders on Shopify require order changes. It’s not just a support issue—it’s a revenue issue. It leads to a bloated support queue, yes, but merchants are also losing on returns, lost packages, and reshipments.
"Online, it was hard to do because adding the free blades to the order was manual until we had automation. [Edit Order] triggers the flow, so whenever someone places an …
“It’s a small team that handles our support, and anything that comes in on the weekends usually has to wait til Monday.”
“We definitely need to engage the customer more in order to sell some of those products because there’s a lot of questions that can come along with them.”
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