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Cleverific lets customers easily change their orders without contacting support and extends upsell opportunities throughout the entire post-purchase experience. They know 5-10% of orders on Shopify require order changes. It’s not just a support issue—it’s a revenue issue. It leads to a bloated support queue, yes, but merchants are also losing on returns, lost packages, and reshipments.
“We exported all of our orders and then expanded on them in a spreadsheet by line item to include what we wanted. And then we used another app to import …
“It’s always 100% easier for customers when they can manage their orders directly through self-service options. Even though these changes represent a small percentage of our volume, they would otherwise …
“The complete flexibility Cleverific provides is vital. Having the opportunity to be very explicitly clear under each product, with the option to add however many line items you wish, is …
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