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Cleverific lets customers easily change their orders without contacting support and extends upsell opportunities throughout the entire post-purchase experience. They know 5-10% of orders on Shopify require order changes. It’s not just a support issue—it’s a revenue issue. It leads to a bloated support queue, yes, but merchants are also losing on returns, lost packages, and reshipments.
“We had a lot of backorder issues, and stock tracking in Shopify is non-existent, so we were relying heavily on editing orders.”
"It was taking us close to 40 minutes total to respond to customers and finally make the changes. This wasn't very customer-friendly."
“We exported all of our orders and then expanded on them in a spreadsheet by line item to include what we wanted. And then we used another app to import …
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